THE INTERNET AS A RESOURCE FOR HEALTH INFORMATION

Age : 45 Joined : 08 Mar 2008 Posts : 1850

One of the main uses of the internet is as an encyclopaedic information resource. Surveys consistently show that 60-80% of world-wide-web users have used it to obtain health information3,4. The internet has the potential to educate and empower the health consumer, by providing information on health and health services and supporting self-help and patient choice. The ‘expert patient’ can only become expert if he or she can access and use information, and the internet can support the increasing role of consumers in their healthcare5. Two-thirds of those using the internet to find health information claim it has some impact on their healthcare decisions3. Consumers value the anonymity, convenience and quantity of information6.

Many concerns have been raised about the quality of online consumer health information, and the possibility that poor information has detrimental effects on health. A systematic review of 79 studies investigating the quality of online health information revealed that the methodology and rigour of these studies varies widely, as do the findings7. The information is often incomplete and sometimes inaccurate, although good quality material can be found. While consumers state that they pay heed to the credibility of internet sites, in practice little evaluation is carried out and users seldom remember the sites from which they retrieved information8. The quality of internet information needs to be examined in the wider context of imperfect health information generally9, and there is little reason to view the internet as radically different from other information sources10. While there have been isolated case reports of individuals coming to harm from information on the internet, there is no systematic evidence that more harm arises from this medium than from others11. DAERI (the Database of Adverse Events Related to the Internet) has been established at the University of Heidelberg to monitor this area [www.medcertain.org/daeri/]. Perhaps the difference that the internet is making to consumer health information is one of quantity rather than one of quality. The quality of information has always varied; the internet has simply increased the quantity and the ease of access. Education of consumers or content producers may help reduce the spread of poor information9,10.

The internet also supports professional health information. Clinicians are benefiting from increased access to evidence, policy and guidelines, and training and professional development. Health datasets, increasingly available online, will facilitate research.