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Age : 34 Joined : 08 Mar 2008 Posts : 1264

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ALL RESULTS SOFTWARE SERVICES AND RESELLERS HARDWARE RESEARCH

Parature's Online Customer Service Software & Solutions
by: Parature Inc..
TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software
by: TechExcel, Inc..
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
by: SAP America, Inc..

Rapid E-Learning: Maturing Technology Brings Balance and Possibilities
by Adobe Systems, Inc.

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March 2008 - (Free Research) Rapid e-learning tools have become more robust and are no longer considered a simplified tool for small to medium sized businesses. Learn how rapid e-learning can make a significant contribution to the training efforts in your organization. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance
by FileNet, an IBM Company

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July 2007 - (Free Research) IBM Enterprise Content Management (ECM) gives insurance companies the ability to create and manage electronic files, store documents, distribute information and process payments. This paper explains how to excel at customer service using the best tools for the task. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Bridging legacy and next-generation telecom networks
by Alcatel Lucent

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March 2008 - (Free Research) Some of the best articles from SearchTelecom.com are compiled and included in this E-Guide for a more in depth look at making a smooth and profitable transition to next-generation network technology. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Alcatel-Lucent's Managed IP PBX Enables KPN to Reposition Its Portfolio and Grow SMB Business -Yankee Group
by Alcatel Lucent

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February 2008 - (Free Research) KPN integrated Alcatel-Lucent’s managed OmniPCX Office IP PBX into its service portfolio, branding it Flexible. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey
by Infor.

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March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center
by Infor.

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March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Strategies for Customer Growth and Loyalty in the Enterprise
by Infor.

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February 2008 - (Free Research) Customer-centric growth strategies are being developed and implemented by enterprises around the world with a goal to deepen relationships with customers and emphasize long-term satisfaction over short-term sales conversions. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Holistic Customer Strategies for the Enterprise: Peppers and Rogers Report on the Payoffs
by Infor.

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February 2008 - (Free Research) A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict lifetime value, and effectively segment its customer base. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

MapXTreme Java Edition Data Sheet
by MapInfo Corporation.

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March 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Transforming Branch Banking: Real-Time Advice in the 21st Century
by TANDBERG.

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March 2008 - (Free Research) To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li… (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction
by Enigma Solutions

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March 2008 - (Free Research) This white paper documents the experiences of three companies that have implemented Enigma’s electronic parts catalogs. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

10 Things to Know about ITO
by CIBER

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March 2008 - (Free Research) This white paper offers 10 important things to know about IT operations outsourcing to help you understand the relevance of ITO outsourcing and be aware of important factors that influence the success or failure of ITO outsourcing engagements. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

EchoSign White Paper: Empowering Business Performance with Contract
by Echo Sign

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February 2008 - (Free Research) E-Signatures represent an inexpensive and automated way to finalize contracts and conduct business amongst trading partners. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Aberdeen Report: The Challenge of Multi-Site Warehouse and Order Management
by Sterling Commerce Retail Solutions.

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March 2008 - (Free Research) Managing a network of distribution centers is becoming a fact of life for more companies. The biggest identifier of Best-in-Class companies is distributed order management capabilities. According to Aberdeen, Best-in-Class companies... (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Connecting Your Executives to the CRM Effort: Becoming a Data-driven Organization
by Onyx Software Corporation

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February 2008 - (Free Research) This white paper offers tools and strategies to connect your executives to the customer relationship management (CRM) effort. Learn how to translate feature benefits into cost savings, productivity improvements and new business opportunities. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Redefining Customer Experience to Improve Business Performance
by Cognizant Technology Solutions.

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March 2008 - (Free Research) Attend this Webcast to learn how adopting a customer experience management strategy can help your organization leverage the data collected by its CRM systems to increase customer satisfaction and meet business goals. (WEBINAR) VIEW ABSTRACT | GO TO WEBINAR

Delivering Business Intelligence with Open Source Software
by Ingres

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March 2008 - (Free Research) Ingres Corporation is a leading provider of open source information management services. With over 25 years of technology investment, we provide enterprises proven reliability with the value and flexibility of open source. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

IBM Dynamic Inventory Optimization Solution: Helping Improve the Bottom Line through Inventory Optimization
by IBM Line of Business

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February 2008 - (Free Research) The IBM Dynamic Inventory Optimization Solution is designed to help companies manage inventory to optimal levels, providing the potential to reduce carrying and logistical costs, increase service levels and improve asset utilization and invento… (WEBINAR) VIEW ABSTRACT | GO TO WEBINAR

Performance in Reserve: Protecting and Extending Automotive Spare Parts Profitability by Managing Complexity
by IBM Line of Business

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February 2008 - (Free Research) Learn from this IBM study how new strategies, transformed processes and next generation technology can minimize the challenges and reduce complexity. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Opening act - Streamlining a bank’s account-opening process can have a dramatic effect on customer experience and the bottom line
by IBM Line of Business

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February 2008 - (Free Research) Learn how IBM can help your bank make a better first impression. Manage the account opening process through improved efficiencies and integrated functionality. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Market-based Government through Innovation : How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens
by IBM Line of Business

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February 2008 - (Free Research) This paper explores how enhancing collaboration among government groups, citizens and others can enable a more “market-based” approach to processes and can help improve service delivery. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Healthcare 2015 and U.S. Health Plans New Roles, New Competencies
by IBM Line of Business

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February 2008 - (Free Research) The U.S. healthcare system is on an unsustainable path that will force its transformation. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

Dispatch Direct: Service Call Dispatching
by Dispatch Direct, LLC

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Dispatch Direct is state of the art service dispatch software designed to manage the dispatching of personnel and resources and provide immediate access to critical information about daily service calls including location of service people, appointment schedules, length of time spent at each call and project status. (SOFTWARE PRODUCT) GO TO DETAILED REPORT

TCO Case Study: Central Plastics
by Oracle Corporation.

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March 2008 - (Free Research) By adopting Oracle E-Business Suite On Demand to improve operational efficiency as well as reduce in-house support, Central Plastics has been able to enhance customer service while reducing total cost of ownership (TCO). (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Extending Oracle Siebel CRM Oracle Fusion Middleware
by Oracle Corporation.

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March 2008 - (Free Research) This white paper details the benefits associated with Oracle's Siebel CRM and discusses methods for extending business processes and visibility to external customers, suppliers and service providers using Oracle Fusion Middleware today. (VENDOR WHITE PAPER) VIEW ABSTRACT | GO TO VENDOR WHITE PAPER

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